In the 1990’s, I worked as a programmer and a software developer. Back then, using computer software was quite difficult for the layperson. I moved into the field of interaction design and learned about usability in the 2000’s. It was a revelation: we could no longer blame the user for everything that went wrong with software – the blame now lay squarely with us, the ones who made the software.
The disciplines of usability and interaction design, along with several others, have since evolved into a field we now tend to call User Experience. We follow an approach called Human Centred Design, which involves‘the human perspective in all steps of the problem-solving process’.
I have spent nearly a decade and a half working in this field and have always held a strong belief that design should be human centred.
Lately, I have been having some doubts. Let me explain.
I recently gave an introductory lecture on usability testing to an audience of project and program managers, each in charge of their own team’s online and mobile projects. The lecture was based on these three observations I’ve made in my past work:
All web projects can benefit from usability testing
Most web projects don’t include usability testing, often due to cost or schedule
Basic usability testing is really not that difficult and most professionals can learn how to do it.