Human centred design considered harmful

In the 1990’s, I worked as a programmer and a software developer. Back then, using computer software was quite difficult for the layperson. I moved into the field of interaction design and learned about usability in the 2000’s. It was a revelation: we could no longer blame the user for everything that went wrong with software – the blame now lay squarely with us, the ones who made the software.

The disciplines of usability and interaction design, along with several others, have since evolved into a field we now tend to call User Experience. We follow an approach called Human Centred Design, which involves ‘the human perspective in all steps of the problem-solving process’.

I have spent nearly a decade and a half working in this field and have always held a strong belief that design should be human centred.

Lately, I have been having some doubts. Let me explain.

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Undo capitalism or it will undo us

Let’s start with an assumption:

We want to live meaningful lives on a healthy planet and we want the generations to come to be able to do the same.

And a related definition of true sustainability (Ehrenfeld 2009):

[Sustainability is] the possibility that humans and other life will flourish on the planet forever

We are currently using 1.7 Earths each year. This means that ‘we use more ecological resources and services than nature can regenerate, through overfishing, overharvesting forests, and emitting more carbon dioxide into the atmosphere than ecosystems can absorb’ (source).

Our current way of life is deeply unsustainable.

Continue reading “Undo capitalism or it will undo us”