I recently gave an introductory lecture on usability testing to an audience of project and program managers, each in charge of their own team’s online and mobile projects. The lecture was based on these three observations I’ve made in my past work:
- All web projects can benefit from usability testing
- Most web projects don’t include usability testing, often due to cost or schedule
- Basic usability testing is really not that difficult and most professionals can learn how to do it.